Date: August 1st 2022

Terms and Conditions for Web Hosting Agreements. These Terms and Conditions govern the performance of web hosting services supplementary to the General Terms and Conditions.

Definitions

1. “Account” means the details of the Client that are required and held by the Host to facilitate the provision of the Service to the Client including, but not limited to, identification and location details, payment details, username and password, and details of the Service provided to the Client; 
2. “Client Website” means the website that the Host is hosting for the Client and refers to all parts of that website including, but not limited to, frameworks, content management systems, themes, plugins, component files and databases; 
3. “Fee” means the sum payable by the Client to the Host in order to receive the Host’s Service; 
4. “Hosting Hardware” means all computer and networking equipment used by the Host in the provision of the Service including, but not limited to, servers and network infrastructure; 
5. “Hosting Package” means one of the Service packages offered by the Host and generally refers to the package selected by the Client; 
6. “Hosting Software” means all software used by the Host in the provision of the Service;
7. “Intellectual Property” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in Confidential Information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world as at the date of the Contract or in the future. 
8. “Order” means an order placed by the Client with the Host for the provision of the Service; and 
9. “Service” means the collective components of the Host’s hosting service which includes, but is not limited to, the provision of internet connectivity, bandwidth, website storage, software, DNS services, email accounts and data backups, in combination with the Client’s chosen Hosting Package and can refer either to those components as a whole or to specific parts as the context may require. The clause headings used in this Agreement are used for convenience only and are not intended to affect the meaning or interpretation of the terms of this Agreement.
10. “Downtime” time when the website is not accessible via the Internet.  This may be because of a technical failure of the Host or because work is being carried out on the site.
11. “Link, Hyperlink” a ‘clickable’ link embedded on a web page which may take the form of a graphic or text.

Our Services

Once the Client’s Order has been placed and processed, the Host will use its best endeavors to commence provision of the Service as soon as reasonably possible. In any event the provision of the Service will commence no later than 20 Business Days after completion and approval of the Client’s Website. 

The Host is under no obligation to provide any Service that is not set out in the Client’s Order and the relevant Hosting Package unless the Host and Client enter into a new written Agreement for the provision of additional services. 

All service agreements are emailed to the Client explaining the full breakdown of the package they will be receiving. 

The Host may, in its sole discretion, alter, improve or otherwise modify the Service; provided that any such change will not significantly alter the provision of the Service to the Client or result in the removal of any features or services and the Client will receive full documentation of any action required on their part. 

No alterations to the Service shall affect the Fees payable by the Client during their contractual period. 

The Host may take any action necessary to address or repair faults in Hosting Hardware or Host Software without any prior notice to the Client. If such faults or remedial action results in an interruption to the provision of the Service, the Client will be notified at the Host’s earliest convenience via email.

Availability of Services

The Host will use its reasonable endeavors to ensure that the Service is provided to the Client on a constant, uninterrupted basis throughout the Term of this Agreement. 

1.  Uptime The Host will make the Service available 99.95% of the time, excluding any excused downtime. In a given calendar month, we calculate ‘Service Availability’ as follows: Service Availability = ({total minutes Services are available} x 100 ) divided by ({total minutes in the month} – {excused downtime}) 
2. Excused Downtime ‘Excused Downtime’ means the length of time the Services are unavailable due to: Scheduled Maintenance Emergency Maintenance Beta Services Force Majeure Events; and The actions or omissions of you, your authorized users, or any third-party acting on your behalf or at your direction, including any unauthorized use of the Services, breach of the Agreement or Acceptable Use Policy, or any use or configuration of the Services that exceeds the Host’s recommendations or advertised limits. 
3. Scheduled Maintenance ‘Scheduled Maintenance’ includes any maintenance performed during the following windows or for which we provide reasonable notice or coordination with you in advance of the maintenance. Europe: 21.00 – 03.00 GMT USA: 03.00 – 09.00 GMT 
4. Outage Credits The Client will be entitled to a credit of 5% of the applicable monthly fees for each full hour of downtime in excess of the service availability targets. For example, you will receive a 5% credit for between 1 and 60 minutes of downtime in excess of the service availability target, a 10% credit for between 61 and 120 minutes, etc. In order to receive a credit, you must contact the Host’s support team within 30 days of the event giving rise to the credit. Credits are based on our monitoring, shall not exceed 100% of the applicable monthly fees, may not be carried over or aggregated, are forfeited at the expiration or termination of this Agreement, and will not be paid or provided as a refund. Where the Service is unavailable for more than 24 hours the Host will contact the Client and provide reasons for the interruption or, where this is not possible due to an undiagnosed problem, state that the problem is undiagnosed but is being investigated. Whilst the Host will use reasonable endeavors to ensure the integrity and security of the Hosting Hardware, the Host does not guarantee that the Hosting Hardware will be free from unauthorized users or hackers and the Host shall be under no liability for non-receipt or misrouting of email or for any other failure of email. Where Service interruption due to Hosting Hardware failure cannot be remedied within 3 Business Days the Host, with consent of the Client, shall endeavor to transfer the Client’s Website to alternative Hosting Hardware in order to restore the provision of the Service. Where the Client and/or the Client’s users are unable to access/use the Client’s Website, the Client shall first ascertain whether the inability of access/use is caused by a failure on the part of the Client’s and/or its users’ internet service provider and/or equipment. After performing these checks the Client shall contact the Host by phone or email. Where the provision of the Service is interrupted through the fault of any third party, the Host shall bear no responsibility or liability. Where it is subsequently established that fault does not lie with the Host but with the Client’s and/or its users’ internet service provider and/or equipment, the Host reserves the right to charge the Client such reasonable cost as the Host may have incurred.

Fees and Payment

Fees for the Hosting Packages offered by the Host are as quoted in correspondence or email to the Client. All charges payable by the Client shall be in accordance with the information quoted. The Client is required to pay all fees due in advance of a 12-month period of Service provision. 

For the first 12 months of Service provision in some cases the payment of fees due shall form part of the Order process, for all subsequent 12-month periods of Service provision the Client will be sent an invoice at the start of each 12-month period. 

Payment must be made within 30 days in order for provision of the Service to continue without interruption. 

The Host may at any time change the price of its Hosting Packages, however the Client will not be subject to any additional charges or refunds during a 12-month period of Service provision. Any change in fees will be reflected in subsequent renewals of the Service provision. 

The Client may, at any time, change their Hosting Package. If the Client chooses to do so, the Client will be invoiced for a new 12-month period of Service provision in accordance with the fees for their new chosen Hosting Package. 

All fees payable by the Client to the Host shall be paid in full, without setoff or deduction. Payments may be made by credit card or cheque. 

The Company reserves the right to charge the Client any fees encountered as a result of such transfer. Returned cheques will incur an additional fee of $50.00 +TAX  per returned cheque. The Company reserves the right to consider an account to be overdue in the event of a returned cheque. 

The Host reserves the right to suspend the Service or cancel the Client’s Order if fees are not paid on or before the due date. 

Where an account requires litigation to collect an overdue debt an administration fee of $250.00 plus TAX at the prevailing rate will be payable. 

Client’s whose accounts become overdue agree to pay the Company reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions. Interest shall be payable on overdue payments at the rate of 10%  from the due date for payment thereof until receipt by the Company of the full amount whether or not after judgment.

stated on the invoice for such charges. Any additional charges shall be agreed upon with the customer.

1. Client shall be entitled to two (2) revisions. Any revisions beyond shall be chargeable at a rate of $55 USD

Late Payments. Any invoices or fees that are not paid when due shall bear no penalty for seven (7) days only. You shall pay any and all costs and expenses, including without limitation, reasonable attorneys’ fees incurred by us in enforcing this policy or in collecting from you any amounts due to us hereunder. 

Default. Payment default will result if you fail to make any payment to us by the due date plus seven (7) days; then, without prejudice to any statutory right which we may have, we will have the right to suspend the Services and charge you a penalty on the overdue sum of 25%. 

Disputes. You shall promptly provide us with written notice of any disputes or concerns you have with respect to any invoices, charges, and payments made hereunder; and in any case, you shall notify us of such a dispute or concern within thirty (30) days of your receipt of such invoice or charge to allow ample time for us to resolve your concern.

Changes to this Agreement

The Host reserves the right to change the terms of this Agreement and all other terms and conditions and policies which may affect Clients in order to comply with changes in the law. The Client will be informed of any such changes and shall be deemed to be bound by them 1 calendar month after receiving the notice. 

If the Client does not agree to be bound by the changes they may terminate this Agreement in accordance with the Term and Termination clause of this Agreement.

Clients Undertakings and Obligations

The Client may not use the Service or any other Hosting Hardware and Hosting Software for any unlawful or otherwise inappropriate purposes. This includes, but is not limited to: 

1. Distribution of viruses, spyware, malware, or any other form of code designed to cause harm or nuisance to hardware or software or to obtain data without consent; 
2. Distribution of pirated material including, but not limited to software, movies, music and written works; and Distribution of obscene or illegal material including that which is pornographic, abusive, threatening, malicious, harassing, fraudulent, defamatory or that which encourages criminal activities; 
3. Distribution of large volumes of unsolicited email (spam) to recipients. All complaints made to the Host of such activity will be investigated and may result in immediate suspension or cancellation of service at the Host’s sole discretion; 
4. The Client may not use their website to link to any other sites or systems hosting any material described above; e) Use of the Client’s Website in any manner which is a violation or infringement of the rights of any individual, firm or company within the United Kingdom and elsewhere. The Client will monitor and supervise any and all third-party activity on their website (including communications systems such as forums). Any third-party activity that may fall within the criteria above must be stopped or removed, as appropriate. The Client must ensure that any and all activity conducted through the Client’s Website in relation to the collection of personal information complies with the provisions of the Data Protection Act. The 

Client is responsible and accountable for all activity relating to the Client’s Website and the Service that is carried out by third parties on their behalf. The 

Client will use its best and reasonable endeavors to supply all information required to facilitate the provision of the Service to the Host in a timely fashion. 

To protect the Hosting Hardware and the Host’s other clients, the Client will ensure appropriate maintenance is carried out on the Client Website on a regular basis. As a minimum, this should include the regular updating of open-source frameworks and plugins, implementation of security patches, and security scans and monitoring. 

Security and Data Privacy

The Host will maintain commercially reasonable technical and operational measures designed to protect their internal networks from malicious activity and provide for the security and integrity thereof. The Client acknowledges that the Host is not responsible for any loss or harm suffered by the Client resulting from a security incident. 

The Client is responsible for determining whether the Services meet applicable regulatory standards and otherwise comply with their own security requirements. 

The Client agrees to configure their use of the Services in such a way as to maintain the security of the Services and the Host’s network (e.g. by only uploading software that has been demonstrated to be secure, installing patches, and not sharing passwords). 

Should the Host determine that their network has been accessed in an unauthorized manner, and that unauthorized access impacts the Client’s Services, the Host agrees to notify the Client as soon as reasonably practicable after the Host has investigated the unauthorized access and fulfilled their legal obligations. Likewise, the Client agrees to notify the Host should they identify unauthorized access to the Services. Where applicable under the data privacy laws of the United Kingdom, the Host is the data controller for the personal data belonging to the Client and their authorized users which is provided or made available to the Host through the user portal. 

For all other personal data collected by the Client from their employees, customers, or end users or otherwise stored, transferred, or processed by any part of the Services, the Host is the data processor. Where the host is the data processor, the Host will use such personal data only as instructed by the Client or required by law, and not for any other purpose. In all cases, the Parties agree to comply with the terms and obligations of the Data Processing Agreement throughout the term of this Agreement.

Liability

The Host shall not be liable to the Client or to third parties for: 

1. Any losses resulting from interruptions or downtime to the Service; 
2. Any inability, on the part of the Client, to use the Service; 
3. Any damage or loss resulting from the loss of confidentiality caused by the storage of information on the internet. 

Nothing in this Clause shall exclude the liability of the Host for death or personal injury resulting from the Host’s negligence or that of its employees or agents. 

Nothing in this Clause or in this Agreement shall exclude the liability of the Host for fraudulent misrepresentation.

and agents, from and against any and all demands, claims, causes of action, fines, penalties, damages (including consequential), liabilities, judgments, and expenses (including without limitation reasonable attorneys’ fees) incurred in connection with or arising from any breach by Client or its employees, agents, guests, or invitees of this Contract. 

If any action or proceeding is brought against us, our employees, contractors, directors or agents by reason of such claim for which you have indemnified us, you agree to, upon written demand from us, defend the same at your own expense, with counsel reasonably satisfactory to us.

Warranties and Disclaimer

Both Parties to the Agreement represents and warrants that they are authorized and permitted to enter into the Agreement and have obtained all necessary permissions and approvals. 

Both parties warrant and undertake that they are not aware as at the date of the Agreement of anything within their reasonable control which might or will adversely affect their ability to fulfill the obligations under the Agreement, and that they will comply with all laws and regulations applicable to its performance under the Agreement

Indemnities and Limitation of Liability

The Client will fully indemnify the Host against all costs, expenses, liabilities, losses, damages and judgements that the Host may incur or be subject to as a result of any of the following: 

1. The Client’s misuse of the Service; 
2. The Client’s breach of this Agreement; 
3. The Client’s negligence or other act of default; 
4. The Activities of third parties conducted on the Client’s website using facilities such as blogs, forums and chat. 

Although the Host will perform regular backups of the Client’s website and Customer Content (as described in the Order), the Host does not guarantee there will be no loss or corruption of data. Corrupt or invalid backups may be caused by, among other things, content that is corrupted prior to being backed up or that changes during the time a backup is performed. The Host will provide support to the Client and attempt to troubleshoot any known or discovered issues that may affect these backups, but the Client acknowledges that the Host has no liability related to the integrity of such backups or the failure to successfully restore the content to a usable state. The Client agrees to maintain a complete and accurate copy of any Customer Content in a location independent of the Services. 

Except as expressly provided in this agreement, neither party makes any warranties of any kind, whether express, implied, statutory or otherwise, and the Host and its licensors specifically disclaim all implied warranties including, but not limited to, any warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted or error free service, availability, accuracy, and any and all implied warranties arising from statute, course of dealing, course of performance, or usage of trade to the maximum extent permitted by applicable law. Other than as expressly set out in this agreement, the services are provided as-is, as available, and with all faults. 

In no event shall the Host’s liability arising out of or related to the agreement for any reason (including, but not limited to, contract, tort, or any other theory of liability) exceed in the aggregate the amount of fees paid or owed by the Client to the Host in the 12 months preceding the claim. In no event shall the Host or their licensors have any liability for indirect, special, incidental, consequential, or punitive damages, nor any cover for lost profits, however caused, arising out of or in any way connected with this agreement whether or not the Host have been advised of the possibility of such damages. 

The SLA sets out the Client’s sole remedies for downtime, unavailability, or other SLA failures. 

The Client agrees to indemnify the Host against any claims, damages, losses, costs and expenses which the Host may sustain or incur in relation to any content and materials which the Client provides, such indemnity applying in respect of any claims for any breach of applicable law or regulation or any infringement of any intellectual property rights. 

The Host agrees to indemnify the Client against any claims, damages, losses, costs and expenses which the Client may sustain or incur in relation to breaches of the Confidentiality and Intellectual Property Rights clauses of this Contract committed knowingly by the Host. 

Nothing in this Contract shall exclude or limit liability for death or personal injury resulting from the negligence of either party or their servants, agents or employees.

Force Majeure

Neither the Host nor the Client shall be liable for breaching this Agreement where that breach results from Force Majeure. 

Force Majeure refers to any event that is beyond the reasonable control of the parties and includes, but is not limited to, acts of God; acts of war; national emergencies; governmental action; union action; civil unrest; fire; explosion; flood and theft.

Term and Termination

This Contract will in all respects be subject to and construed in accordance with the laws of Ontario/Canada. 

Initial Period of Service 

The initial period of Service will commence on the date that the Client’s Website goes live, or the Client’s Order is processed. This term shall last for a period of 12 months, subject to the termination provisions below. 

Annual Renewals 

Upon expiration of the initial period of Service, this Agreement will renew for successive Renewal Terms, each equal to the immediately preceding term, unless one Party notifies the other in writing of its intent not to renew no later than 30 days prior to the expiration of the then-current term. 

Subsequent periods of Service shall last for a period of 12 months each and will follow on from a previous period, without interruption, subject to the fulfillment of the Client’s obligations under the Fees and Payment Clause of this Agreement. All subsequent periods are subject to the termination provisions below. 

Termination by Either Party 

Either party may terminate this Contract immediately in the event that: Either party commits a serious, grave or material breach or persistent breaches of this Contract including non-performance, default or neglect of its duties, responsibilities and obligations under this Contract, and Such breach remains unremedied for a period of 30 days from written notice given by the other party specifying the breach and requiring its remedy; or Such breach is not capable of remedy. 

Termination by the Host

The host reserves the right to terminate this Agreement at any point with one months’ written notice at the host’s discretion, or the Host reserves the right to terminate this Agreement or to suspend the Service with immediate effect in the following circumstances: 

If the Client fails to pay fees due under the Fees and Payment Clause of this Agreement; 

or A known security vulnerability is identified within the Client Website that remains unremedied for more than 24 hours after notification; 

or If the Client is in breach of the terms of this Agreement; or If the Client becomes the subject of a voluntary arrangement under Section 1 of the Insolvency Act 1986; 

or If the Client is unable to pay its debts within the definition of Section 123 of the Insolvency Act 1986; 

or If the Client has a receiver, manager, administrator or administrative receiver appointed over all or a substantial part of its undertakings, assets, or income; has passed a resolution for its winding up; 

or is the subject of a petition presented to a court for its winding up or for an administration order. 

Termination by the Client 

The Client may request the termination of the Service and this Agreement at any point with one months’ written notice. The following shall apply to such situations: Any issuing of refunds is at the sole discretion of the Host. If the Client wishes to terminate during the course of a 12 month period of Service provision the Service will end 1 month after the Host receives the Client’s written notice. On termination of the Service and this Agreement the Client’s Website and all related material will be removed from the Hosting Hardware. 

If the Client sends a termination notice in error or changes their mind, the Host must be informed within 2 months of the notice that the Client wishes their Account to be restored. 

Any notification outside of this period will require a new Account to be set up, with the Client being required to pay for a full 12-month period. 

The Client will be required to pay a reactivation fee of $100.00 plus TAX. Upon termination of this Contract the following shall become immediately due: 

Any and all outstanding invoices; and Any costs accrued up to termination date not already subject to invoice; and Any costs incurred by the Host upon termination of the contract.

Confidentiality 

Both parties shall keep in strict confidence all information which are of a confidential nature and have been disclosed by one party to the other party and shall procure that the receiving party’s employees, agents, consultants or subcontractors keep in strict confidence all such information other than for the purposes of performing its obligations under this Agreement.

Acceptance

The Parties are in agreement of what is stated herein; they do so of their own volition and in full understanding and acceptance of the rights and obligations set forth.